Privacy Policy
Applies to PuzzlesTime apps that do not track you. Last updated: 1 January 2026.
Short version: we do not ask for your name, we do not require an account, and we do not use your data to track you across other companies' apps or websites. Ads shown in these apps are non-personalised, and analytics are used only to keep the app working.
Some of our apps do offer personalised advertising and ask for your permission first. Those apps are covered by our ATT Privacy Policy.
1. Who we are
PuzzlesTime ("we", "us") develops and publishes mobile puzzle games. This policy explains what happens to information when you use one of our non-tracking apps or visit puzzlestime.com. You can reach us any time at support@puzzlestime.com.
2. What we do not collect
- No name, email address, phone number or postal address.
- No account or sign-in — you can play immediately.
- No contacts, photos, microphone, camera or precise location.
- No Identifier for Advertisers (IDFA), and no App Tracking Transparency prompt, because we do not track you.
3. What is collected, and why
To run the app we and our service providers process a small amount of technical data. None of it identifies you personally to us.
| Data | Purpose | Handled by |
|---|---|---|
| Device model, OS version, language, country, app version | Make the app work correctly and fix bugs | Google Firebase |
| Anonymous usage events (screens opened, level completed, session length) | Understand which features are used so we can improve them | Google Firebase Analytics |
| Crash reports and performance traces | Diagnose crashes and slowdowns | Firebase Crashlytics |
| Coarse ad-serving signals (approximate country, non-personalised ad request) | Show a non-personalised ad and prevent ad fraud | Google AdMob |
| Purchase receipts, if you buy something | Deliver and restore your purchase | Apple / Google (we never see your card) |
4. Advertising — non-personalised only
These apps are free and supported by ads served through Google AdMob. In these apps AdMob is configured to serve non-personalised ads (NPA). That means the ad you see is chosen from the general context — such as the app itself and your approximate country — and not from a profile of your interests or your activity in other apps.
Google still processes limited data to serve and measure ads and to detect invalid traffic and fraud, as described in how Google uses information from sites or apps that use its services.
5. Analytics — Firebase
We use Google Firebase (Analytics, Crashlytics, Remote Config, and where applicable Cloud Messaging) to keep the app stable and to decide what to build next. Analytics events are aggregated and are not used to build an advertising profile of you, and we do not link them to the advertising identifier. Details are in the Firebase privacy documentation.
6. Children
Our games are suitable for a general audience. We do not knowingly collect personal information from children under 13 (or the equivalent minimum age in your country). Where an app is directed to children, ad serving is configured accordingly and personalised advertising is disabled. If you believe a child has provided us with personal information, contact us and we will delete it.
7. Sharing
We do not sell your personal information and we do not share it for cross-context behavioural advertising. Data is shared only with the service providers named above, and only so they can perform their function for us, or where we are legally required to disclose it.
8. Retention
Firebase analytics and crash data are retained for a limited period according to Google's default retention settings (typically up to 14 months for analytics events, shorter for crash data), after which they are deleted or aggregated. Game progress stored on your device is deleted when you delete the app.
9. Your rights and choices
- Reset your advertising identifier — iOS: Settings → Privacy & Security → Tracking / Apple Advertising. Android: Settings → Google → Ads.
- Limit ad personalisation system-wide using the same settings.
- Delete everything by deleting the app from your device.
- Access, correction, deletion or objection under the GDPR, UK GDPR, CCPA/CPRA and similar laws — write to support@puzzlestime.com and we will respond within the period required by law.
Legal bases under the GDPR: performance of the service you requested (running the game), and our legitimate interest in keeping the app stable, secure and financially viable through non-personalised advertising.
10. International transfers
Our service providers may process data on servers outside your country, including in the United States. Those transfers rely on the safeguards published by the provider, such as the European Commission's Standard Contractual Clauses.
11. Security
Data in transit is encrypted with TLS. No method of transmission or storage is perfectly secure, but we limit what is collected precisely so there is little to expose.
12. Changes
If this policy changes we will update the date at the top of this page and, where the change is significant, tell you in the app.
13. Contact
Questions or requests: support@puzzlestime.com, or via our support page.