Support
Real people, usually replying within one business day.
Fastest way to get help: email support@puzzlestime.com and include the game name, your device model, your iOS or Android version, and what happened. A screenshot helps a lot.
Common questions
How do I restore a purchase?
Open the game, go to the shop or settings, and tap Restore Purchases. You must be signed in with the same Apple ID or Google account you used when buying. If nothing restores, send us the receipt from your store and we will chase it with you.
My progress disappeared.
Game progress is saved on your device, not on our servers — which is also why we never need an account from you. If the app was deleted or the device changed without a backup, the save is usually gone. Write to us with the details anyway; if a bug caused it, we want to know and fix it.
I paid to remove ads but still see them.
First tap Restore Purchases, then fully close and reopen the game. If ads persist, email us the store receipt and the exact screen where the ad appears.
An ad froze the game or would not close.
Force-close and reopen the app; your progress is safe. Please send us a screenshot or a short recording of the ad, plus the time it happened, so we can report the specific creative to our ad network.
How do I stop personalised ads?
On iOS: Settings → Privacy & Security → Tracking and turn off permission for the game. On Android: Settings → Google → Ads. Details are in our ATT Privacy Policy and Privacy Policy.
How do I request my data be deleted?
Email support@puzzlestime.com with your request. Deleting the app also removes everything stored on your device.
Do I need an internet connection?
No. Our games are playable offline. A connection is used only to load ads and to sync optional content.
Business & press
Partnership, user acquisition or press enquiries: support@puzzlestime.com.